Copeland Buhl & Company, PLLP
  • Wayzata, MN, USA
  • Full Time

Since 1971, we've delivered expert tax, accounting and IT services with a personal touch. At Copeland Buhl, our team members are what keep our clients coming back, and we strive to find employees that are the right fit for our team.  If you're passionate about IT and enjoy helping people and businesses succeed, then you won't find a better place to work than Copeland Buhl.

A career at Copeland Buhl is an opportunity for lifelong success in a fun, flexible and rewarding environment.  If you're an experienced Desktop Support Technician with a strong technical background who enjoys problem solving client issues, we look forward to seeing how your previous experience and expertise will improve our team.

As a Desktop Support Technician at Copeland Buhl, you will answer, evaluate and prioritize incoming telephone, voicemail, and e-mail assistance requests from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Key Areas of Responsibility:

  • Interview user to collect information about problems and lead user through diagnostic procedures to determine source of issues.
  • Determine whether problem is caused by hardware such as a networking, printer, cables, server or PC.
  • Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
  • Log and track calls using problem management database and maintains history records and related problem documentation.
  • Prepare standard statistical reports such as help desk incident reports.
  • Analyze and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Perform hardware and software upgrades.
  • Understands security and compliance requirements for the supports area and analyses additions and changes for risk to the environment.
  • Create, maintain, and publish relevant support documentation and guides for the use of team members and customers.
  • Contact software and hardware vendors to request service regarding defective products.
  • Provide end user systems setup and access.
  • All other duties as assigned.

Minimum Qualifications

  • Associates Degree in a related field and/or 3-5 years of experience preferred.
  • Excellent technical skills with experience in Microsoft Suite/CRS Platinum, Adobe Acrobat, WinZip, Remote Desktop Manager
  • Exceptional problem-solving skills required.
  • Ability to write routine reports and correspondence required.
Copeland Buhl & Company, PLLP
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